Qatar, Doha
Fulltime: 54 hrs a week
Experience: > 10 Years
Education Level: Academic Bachelor
Conventional Energy
Closing: August 12, 2025

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Introduction

What are you going to do 

  • Serve as the primary point of contact for users accessing the ICV Digital Portal
  • Respond to calls and emails from users and suppliers professionally and promptly

Essential skills and knowledge 

  • Minimum of a Bachelor's degree
  • Minimum 3 years of experience in IT Help Desk services, communication help desk roles, or similar
  • Strong knowledge of incident tracking and service management systems (preferably Microsoft Dynamics)
  • Arabic nationals only, with native-level fluency in Arabic (spoken and written), as the role requires clear communication with local stakeholders.
  • English: Fluent proficiency (spoken and written) – required
  • Must demonstrate clear and professional bilingual communication in both languages
  • A basic understanding of procurement and supply chain processes is preferred
  • Excellent written and spoken communication skills in Arabic and English
  • Strong customer service mindset and ability to manage high-volume queries
  • Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
  • Confident in navigating Microsoft Dynamics and digital platforms
  • Problem-solving skills and analytical thinking
  • Ability to multitask and manage time effectively under pressure
  • Attention to detail and strong organizational skills
  • Team player with a proactive and professional attitude

What we offer 

  • Salary:
    • Monthly Rate in QAR (All Inclusive)
  • Work Schedule:
    • 9 Hours / 6 Days
  • Duration:
    • 2 Years, with possible extension
  • Location:
    • Qatar

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jobs/conventional-energy